100% On Your Side
This is one of our key promises, as a modern bank designed for new generations of consumers and professionals.
At Snappi, we prioritize your needs with integrity, transparency, and exceptional service. Whether you have questions about our products, services, or processes, our team is here to help and find the best solutions together, according to our terms of operation.
Our team is available 24/7 via chat to assist you instantly, from the comfort of your mobile device.
Feel free to reach out to us anytime.
How To Submit a Complaint
If you have already contacted Snappi and are not satisfied with the resolution, you can submit a formal complaint. We value dynamic relationships and have established a modern Complaint Management Mechanism to handle your concerns effectively and fairly.
Our practices comply with the highest standards and legislation, driven by our commitment to excellent service. We want to build a trusting relationship with you and continuously improve our products and services through your feedback.
Complaint Handling Procedure
Once we receive a complaint, we do everything to resolve it promptly and fairly through a three-step process:
Complaint Handling Procedure
Once we receive a complaint, we do everything to resolve it promptly and fairly through a three-step process:
01
Acknowledgment
Upon receiving your complaint, we will send an automated response with a unique request registration number. This number lets you track the progress of your request either in writing or by calling +30 210 4838000.
02
Investigation
Our Complaints Management Department will carefully investigate the issue and seek the best possible solution.
03
Resolution
Our Complaints Management Department will send you a written response to the contact details you provided. We aim to resolve all requests as quickly as possible and always within the regulatory framework’s time frame (no later than 45 days). If more time is needed, we will inform you promptly of the delay and the expected response time, as outlined by relevant legislation (Bank of Greece Governor’s Act 157/2019).
For more ways to contact Snappi, click here.
01
Acknowledgment
Upon receiving your complaint, we will send an automated response with a unique request registration number. This number lets you track the progress of your request either in writing or by calling +30 210 4838000.
02
Investigation
Our Complaints Management Department will carefully investigate the issue and seek the best possible solution.
03
Resolution
Our Complaints Management Department will send you a written response to the contact details you provided. We aim to resolve all requests as quickly as possible and always within the regulatory framework’s time frame (no later than 45 days). If more time is needed, we will inform you promptly of the delay and the expected response time, as outlined by relevant legislation (Bank of Greece Governor’s Act 157/2019).
For more ways to contact Snappi, click here.
Complaint Form
To make a complaint, please fill out the contact form, and we will address it promptly
Check out our Privacy Policy.
Thank you for submitting to Snappi Complaints.
Check out our Privacy Policy.
Thank you for submitting to Snappi Complaints.
