TERMS & CONDITIONS OF THE ACTIVITY

"Snappi BANK S.A." (Krystalli 7A, Ioannina, VAT number: 801858330, hereinafter: " Snappi") in the context of promoting its products and services, organizes the Snappi & Shell Welcome Reward activity as described below ("the Activity") in collaboration with CORAL PETROLEUM PRODUCTS AND CHEMICAL PRODUCTS S.A. (12A Irodou Attikou Street, Amarousio, Northern Sector of Athens 15124, VAT Number: 094472979, "Shell") and which is addressed to new customers of Snappi ("Customers"), in accordance with the following conditions. Before participating in the Activity, please read carefully these Terms of Participation ("the Activity Terms"), which are also posted on https://www.snappibank.com/el/heating-oil/ website. If you do not accept the Activity Terms, you must not take part in the Activity.

RIGHT AND CONDITIONS FOR PARTICIPATION IN THE ACTIVITY

Eligible to participate in the Activity are those persons who cumulatively meet the following criteria and complete the following steps within the Duration of the Activity (see also clause C.1 below) ("Beneficiaries"):
1. They are natural persons and have reached the age of 18
2. They are tax residents of Greece and have full legal capacity
3. They are registered members of the Shell GO+ program and have a unique seventeen-digit membership card code that uniquely identifies each Shell GO+ Holder and allows their use ("Shell GO+ Code" or "Code").
4. They purchase heating oil of a minimum amount of three hundred (300) liters at Shell partner stations
5. They fill in their details (full name, mobile phone, email, as well as the Shell Code GO+) in the special Snappi participation form available on https://www.snappibank.com/el/heating-oil/
6. They become customers of Snappi (i.e. acquire a bank account) within the Duration of the Activity, i.e. they successfully and fully complete their Digital Onboarding in the Snappi application, which includes identification of the details of the prospective customers and the fulfillment of all the conditions set out in the Snappi Terms and Conditions of Transactions. In the event that, for any reason, verification of the application user's details is requested by Snappi, only the one in which the user has successfully completed all the required and/or additional identification and confirmation steps that may be requested by Snappi is considered as a complete registration.
7. Carry out during the Activity one (1) transaction of a minimum value of ten euros (€10) in any business, using the Snappi Mastercard debit card, either physical or digital as a payment method
8. They have not already completed the form for participation in a parallel promotional Activity of Snappi (e.g. "Vodafone CU" or "AB PLUS" activities, "Public", "Goodys", "Everest", "Welcome Offer", OASA, "Free Now" etc.) or have not already participated in the Activity.
9. In case the Holder has filled in the form for participation in a parallel Activity, they will only be entitled to the prize of the Activity in which he/she first participated.
It is clarified that those persons who do not meet the above criteria or who meet any of the following criteria alternatively do not have the right to participate in the Activity and do not constitute Beneficiaries:
1. have started the Digital Onboarding process without completing any of its steps as defined in Snappi's Terms and Conditions of Transactions (e.g. they have not provided any supporting documents)
2. They cannot complete their registration because they do not meet the Snappi Terms and Conditions of Transactions
3. They do not complete their registration with Snappi within the Duration of the Activity
4. They are already registered Customers with Snappi, before the start time of the Duration of the Activity, i.e. they have purchased a Snappi product or service (with the exception of the Youth Pass) until the date of their registration.
5. They have not purchased heating oil in advance from Shell's partner stations
6. They carry out a transaction of a lower value than that indicated in clause 1.5 above
7. Make transactions with a Snappi debit card before or after the Duration of the Activity
8. They carry out their transaction in a different way beyond the above under 1.5 (e.g. top up, transfer to a third party)
9. They have already participated in the Activity
Each Customer is entitled to receive the Gift only once during the Activity (see also B.6a below).
Participation in the Activity presupposes and implies the unconditional acceptance of all these terms even if they are amended in the future, as set out below in the Privacy Policy and the Terms of Use of https://www.snappibank.com website, as well as the terms of the Shell GO+ program, as they are posted on the https://www.Shell.gr website.
Any entry that does not comply with these terms is considered invalid.

DESCRIPTION OF ACTIVITY & GIFT

The Beneficiary (i.e. any Shell GO+ Holder who meets the criteria set out in term A above) will receive, within ten (10) working days from the completion of their registration with Snappi, two Coupons of the value of twenty euros (€20) and twenty-five euros (€25), i.e. the total amount of forty-five euros (€45) as a reward in thier Shell GO+ to be redeemed on future purchases ("Gift"); exclusively for the purchase of premium fuels of the Shell V-Power range, always in accordance with the applicable terms of the Shell GO+ program and the restrictions and exceptions mentioned therein, which will be available through the Shell GO+ digital card. The redemption of the Gift is made exclusively by the Beneficiary at the Shell partner gas stations in Greece by using (demonstration or scanning) the Shell GO+ digital card at the store's cashier. A detailed list of the partner gas stations can be found on https://www.snappibank.com/el/diktyo-petrelaioy-thermansis/.
In order to obtain the Gift, the Holder must enter the specially designed Snappi landing page and fill in the participation form with their personal information (name, telephone, email, Shell GO+ code) in order to receive further instructions to download the Snappi application from the App Store or Google Play (depending on the type of their device) and register. The identification of the Beneficiaries will be carried out weekly by Shell, through the Shell GO+ Codes that have taken the above steps, i.e. the purchase of heating oil, the creation of a Snappi account and the transaction of ten (10) euros.
The Holder must complete their registration, i.e. open their bank account as a Snappi customer and carry out the transaction, within 10 days from the completion of the participation form or within the period of time communicated from time to time, otherwise they do not constitute a Beneficiary of the Gift.
The Beneficiary may use the Gift at any time, in any transaction of its own free judgment, provided that Snappi's Terms and Conditions of Transactions are met.
The Activity Gift can be used exclusively for the purchase of premium fuels in the Shell V-Power range and on no other Shell products or services.
The Energy Gift can be redeemed exclusively at Shell's partner gas stations.
Each Beneficiary can receive the Gift only once, which is personal, non-transferable and is addressed individually to the recipient of the Coupon. It is forbidden to share or use the Gift by a third party. The redemption of the Gift must be made in a single purchase. In order to use the coupon worth twenty euros (€20), a product worth twenty euros and one cent (€20.01) or more must be purchased. Respectively, in order to use the coupon worth twenty-five euros (€25) or more, a product worth twenty-five euros and one cent (€25.01) or more must be purchased.
The Energy Gift must be used exclusively within its validity period, i.e. up to two (2) months from the date of issue. It is also clarified that the use of the Coupons is governed by the applicable Shell Coupon Terms of Use.
For the avoidance of any doubt, it is clarified that:
1. each Customer is entitled to receive the Gift only once (1) by creating an account with Snappi
2. Snappi reserves the right to modify the process of awarding the Gifts, informing the Customers in a timely manner by amending these Terms or by sending a message (email, sms, vibe).
In the event of any loss of the Gift (e.g. loss of the Shell GO+ card/code) by its Beneficial Owners, Snappi and Shell shall not be liable for replacement, cancellation, reissue or other restoration of the loss and no claim may be made against them for this reason.
It is clarified that a Holder who registers in the Snappi participation form with an invalid Shell Code GO+, even if they complete their registration with Snappi, is not entitled to the Gift.
It is clarified that in parallel with this Activity, other Snappi promotional Activities are taking place in collaboration with third party partners (indicatively Vodafone, AB, Goodys, Everest, Public, Freenow, Sky Express, OASA, Welcome offers) ("parallel promotional Activities"). In the event that a Shell GO+ Holder attempts to subscribe to a parallel Activity and this Activity at the same time, on the same calendar day or at a later time, it will not be technically possible for the Holder to participate in this Activity – i.e. they will be entitled to receive exclusively the Gift of the parallel Activity and will not receive the Gift of this Activity. In the event that, despite the above technical barriers, it is possible to register a Holder in two of the above Activities at different times/dates, they will be entitled exclusively to the gift corresponding to the Activity in which they participated earlier in the year, while the subsequent Gift will not be awarded. In any case, the Holder will not be entitled to the gift of more than one Activity.
In case the Costumer needs more clarifications, they can contact:
1. Snappi for issues related to their participation in the Activity and registration in the Snappi application (Digital Onboarding), to the details: By email at: customer@snappibank.com and By phone at: 210 483 8000.
2. To Shell for issues related to the purchase of heating oil, the Shell GO+ program, the receipt, use and redemption of the Gift, at the following information: by email: shellgoplus@telekom-evalue.gr , via site: Heating Oil Contact Form - Coral Energy or by phone at 18330 or 210-2852071 or 210-9476566.

DURATION

Participation in the Activity is possible from October 12, 2026 (00:01 Greek time) to December 31, 2026 (23:59 Greek time) ("Duration of the Activity"). Snappi reserves the right, but is not obliged, to change the Duration of the Activity by prior appropriate notice to the Customers through an announcement on its channels/media.
Purchases made with a Snappi Mastercard debit card before or after the expiration of the Activity Term are not counted towards the calculation and attribution of the Gift to Customers.

RESTRICTIONS

It is clarified that the registration option provided through the Activity does not automatically make participants a Snappi customer. Participants accept that in case they do not meet the General Terms and Conditions of Transactions for their registration as a new Snappi customer in accordance with the applicable regulatory framework and the Snappi terms that appear in the Snappi application, they will not be able to complete their registration in the digital application or may be required to contact Snappi to provide any additional documents. Snappi reserves the right to reject registration applications during Digital Onboarding, if the General Terms and Conditions of Transactions set for the registration of a new customer, as applicable, are not met, but also to reject any participation at any stage - even at the stage of awarding the Gifts, in case the participant does not meet the Terms of the Activity in their entirety, all of which are considered essential. Participants must complete any process required by Snappi in the context of the identification of their details and the know your customer process, even after the completion of the Digital Onboarding. Otherwise, Snappi reserves the right not to return or cancel the Gifts. Accordingly, Snappi reserves the right, in its sole and uncontrolled discretion, to accept or reject any application for registration as a customer for any reason (e.g., if the participant fails to successfully complete the identification and registration process in accordance with Snappi's process, e.g., verification of data), if illegal or unconventional use of data is detected, or suspected. Certain eligibility and compliance checks may be performed by automated means, in accordance with applicable law and Snappi's policies.
Snappi reserves the right to evaluate any participant as a non-Beneficiary and not to award the Gifts for any reason (e.g. if there is pending information for the successful completion of the identification and registration process in accordance with the Snappi procedure, e.g. verification of details), illegal or non-contractual use of the Snappi application is detected or suspected or the Customer does not comply with the Terms of Activity and/or the Terms and Conditions of Transactions of Snappi. The same applies in the case of force majeure on the part of Snappi.
In the event of any loss of the Gift (e.g. loss of the Shell GO+ card/code) by its Beneficial Holders, Snappi and Shell shall not be liable for replacement, cancellation, reissue or other restoration of the loss and no claim may be made against them for this reason.
In the event of force majeure, security reasons or other circumstances beyond Snappi's control, Snappi may and is entitled NOT to offer the Gifts, in which case it will be exempt from any liability and will not be obliged to offer alternative Gifts of any form and value.

TERMS OF PROCESSING OF PERSONAL DATA

This section contains information about the collection of your personal data and their processing for the needs of conducting the Activity in order to enable the awarding of the Gift. Please also refer to the Privacy Policy, which is posted on our website and which applies in addition to these terms.
Snappi will transmit to Shell the Membership Card Codes (Holders) declared in the entry form which will use these Codes solely to verify that the Holder has an account with Shell GO+. The transfer is carried out solely for the above verification purpose, through secure channels, and Shell shall take appropriate technical and organisational security measures to ensure that they are securely maintained for the period of time required to complete the Activity.
Otherwise, only Snappi's authorized partners who assist in the implementation of the Activity (e.g. cloud hosting provider, marketing provider, social media manager, etc.) will receive your data. Snappi's partners act on the basis of contractual confidentiality and data protection commitments. Your personal data will be processed solely for the purpose of carrying out and implementing the Activity and guiding you to obtain the Gifts. The personal data of the participating persons will not be transferred outside the European Economic Area. In the event of a transfer outside the EEA, this will be carried out in accordance with Chapter V of the GDPR and with appropriate safeguards. Snappi takes all appropriate technical and organizational measures, as set out in the applicable legislation, to ensure an adequate level of protection for the personal data of the participants.
Snappi processes the data you have provided during the submission of the specially designed form to participate in the Activity as well as the transactions carried out by the Holders, for the purposes 1. your guidance for your participation in the Activity and the acquisition and registration in the Snappi application, 2. The verification of the eligibility of your transactions for the fulfillment of the conditions for participation in the Activity and the payment of the Gift, and 3. the information and communication in the context of the Activity (Legal basis for processing: performance of a contract) exclusively for the above purposes. Your data will not be disclosed to unauthorized third parties beyond the necessary service providers and the cases provided for in these Terms.
The identification and evaluation process in the context of the banking relationship and Digital Onboarding may include automated checks for the purposes of fraud prevention, compliance with KYC/AML obligations and transaction security, which derive from the law, as presented in Snappi's Privacy Policy. In this context, the personal data of the participants in the event that the participants gain access to the Snappi application and successfully complete their registration as Snappi customers will be kept based on the Privacy Policy that they will have accepted upon completion of the Digital Onboarding.
Snappi processes the data submitted directly by the Holders through the special website (participation form) that has been set up for the purposes of the Activity exclusively for the above purposes and does not share them with third parties, with the express exception of the Beneficiaries' Shell GO+ Code, which Snappi will send to Shell, so that the Gift can be awarded.
The personal data of the participating persons will be kept as follows: (a) in the event that the participants gain access to the Snappi application and successfully complete their registration as customers of Snappi, their data will be kept based on the Security and Privacy Policy that they will have accepted upon completion of the Digital Onboarding, (b) in the event that the completion of the Digital Onboarding for any reason does not take place before the End of the Duration of the Activity, Snappi will retain the data of the Holders provided by submitting the form to participate in the Activity, in order to provide the required updates on the actions necessary for their registration as customers of Snappi, and no later than 31/12/2026. The purchase data of the Holders are kept in accordance with the above Policy (for the entire duration of our contractual relationship and for at least 20 years from its termination).
In the context of the implementation of this Activity, the Controller of the personal data you submit through the special participation form as well as the data you submit for the creation of a new bank account is Snappi, while the Controller of your personal data related to your participation in the Shell GO+ program is Shell. For more information regarding the processing of your personal data by Shell, you can refer to the Terms and Conditions of participation in Shell GO+, as well as the Shell Privacy Policy.
Each Owner has the right to access, update, rectify, object to the further processing of his/her personal data, as provided for in the General Data Protection Regulation (Regulation EU 2016/679 and Law 4624/2019) as well as the right to appeal to the competent supervisory authority (Personal Data Protection Authority: dpa.gr). To exercise their rights, each participating person may contact Snappi, at dpo@snappibank.com contact details and with Shell at dpo@moh.gr email address.
If you expressly consent to this, Snappi will send you news and updates based on your consent. At any time, you can freely withdraw your consent to the processing for any of these purposes. If you choose to receive news and updates from Snappi, we will keep the data you have provided to us for this purpose until you withdraw your consent. Your personal data will not be shared with third parties, and Snapchat will again be the Data Controller. To withdraw your consent, you can contact Snappi by email at dpo@snappibank.com.

OTHER TERMS

Snappi reserves the right to unilaterally change these terms, to shorten or extend the duration of the Activity or to revoke it with its prior announcement by any appropriate means, to replace the Gifts with others of equal value at its discretion and in general to modify each term of the Activity by announcement through https://www.snappibank.com/ website. If this is deemed more appropriate, Customers will be informed by Snappi, via email, sms or viber, or through the channels of its choice. Snappi is exempt from any liability regarding the postponement or cancellation of the Activity and/or the draw or with the above amendments thereto, which will apply as defined above and, in any case, reserves the right as to the awarding or not of the Gifts to the Beneficiaries, in the event that any transaction that meets these Terms is carried out before the postponement or cancellation of the Activity or before the modification of these Activity Terms for any reason.
In the event that a person wishes not to be reimbursed the Gift, despite the fulfillment of the relevant conditions, they can send a message to customer@snappibank.com address with the subject "Snappi x Shell Welcome Reward". In this case, their participation will not be taken into account.
Snappi shall not be liable in the event of a registration error or incomplete information on the part of the participants or in the event that any of the participants do not meet the requirements to join the Snappi application in order to become a Snappi customer in accordance with the Digital Onboarding terms and conditions.
Snappi shall not be liable in any way for (i) disruptions in the network, hardware and software of the participant and/or for malfunction of the application of any nature that may result in limited, delayed or lost entry or any other problem or damage.
Snappi reserves the right at any time to exclude any participating person who has submitted false or inaccurate entries or personal information.
In the event that any term is found to be invalid, such partial invalidity does not result in the invalidity of all the Terms.
The Terms of Activity, as in force from time to time, are governed by Greek Law. For any dispute that may arise as to the interpretation or application of the above terms, the Courts of Athens (Central Headquarters) have concurrent jurisdiction with the other courts competent in accordance with the law.

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