TERMS & CONDITIONS OF THE ACTIVITY
“Snappi BANK S.A.” (7A Krystalli St., Ioannina, Tax ID (VAT No.): 801858330, hereinafter “Snappi”), in the context of promoting its products and services, organises, in cooperation with “SKROUTZ S.A.” (91 Alekou Panagouli St., 14234 Nea Ionia, Tax ID (VAT No.): 800863970, hereinafter “Skroutz”), the promotional campaign described below (the “Promotion”), which is addressed to new users of a Snappi bank account (as set out below). Before taking part in the Promotion, please read carefully these Terms of Participation (the “Promotion Terms”), which are also posted on the website https://www.snappibank.com/el/skroutz. If you do not accept the Promotion Terms, you should not take part in the Promotion.
A. ELIGIBILITY AND CONDITIONS OF PARTICIPATION
The Promotion is open to persons who cumulatively meet the following criteria and complete the steps below (“Eligible Participants”):
are natural persons aged 18 or over;
are tax residents of Greece and have full legal capacity;
fill in their details (full name, mobile phone number, email) in Snappi’s dedicated participation form available at https://www.snappibank.com/el/skroutz;
download the Snappi app;
successfully complete their registration in the Snappi app (i.e. successfully complete the Digital Onboarding process, which includes the verification of the prospective customers’ details and the fulfilment by them of all the conditions set out in Snappi’s Terms and Conditions of Transactions) within five (5) days of completing the participation form (see also clause B.4) or within such other periods as may be announced from time to time;
make at least 2 transactions with their Snappi Mastercard debit card (with a minimum value of €5 each) within five (5) days of completing the form.
It is clarified that persons who do not meet the above criteria, or who meet any one of the following criteria, are not entitled to participate in the Promotion and do not qualify as Eligible Participants:
are already Snappi customers, i.e. have obtained any Snappi product or service (with the exception of Youth Pass) up to the date of their registration (i.e. have completed their registration / Digital Onboarding);
have started the Digital Onboarding process without completing any of its steps, as set out in Snappi’s Terms and Conditions of Transactions (e.g. they have not submitted a required supporting document);
are unable to complete their registration because they do not meet Snappi’s Terms and Conditions of Transactions;
do not complete their registration with Snappi within the applicable time limit (see clause B.4);
have already participated in the Promotion;
have already participated in a parallel promotional campaign and completed their registration with Snappi through it (e.g. the “Vodafone CU”, “AB PLUS”, “PUBLIC”, “SKY express” or “Shell” campaigns, etc.);
do not make at least 2 transactions with their Snappi Mastercard debit card (with a minimum value of €5 each).
Participation in the Promotion presupposes and entails the unconditional acceptance of all these terms, even if they are amended in the future, as set out below, as well as of the Privacy Policy and the Terms of Use of the website https://www.snappibank.com.
Any participation that does not comply with these terms shall be deemed invalid.
B. DESCRIPTION OF THE PROMOTION & GIFT
The Eligible Participant (i.e. any user who meets the criteria of clause A above) will receive, within five (5) business days of completing their registration with Snappi, a discount coupon worth €20 (the “Gift”) as a reward for their next purchases on Skroutz. The Gift may be redeemed on a subsequent purchase of a minimum value of €20, exclusively on the online store https://www.skroutz.gr/ or in the Skroutz App, and is valid until 31/03/2027.
To obtain the Gift, the interested user (the “Holder”) must visit Snappi’s dedicated website (landing page) and complete the participation form with their personal details (full name, telephone number, email) in order to receive further instructions on downloading the Snappi app from the App Store or Google Play (depending on their device type) and completing their registration.
Before proceeding with the registration steps, the Holder must accept these Promotion Terms. Failure to accept the Terms will not allow the Holder to proceed with registration and, consequently, to participate in the Promotion.
The Holder must complete their registration, i.e. open their bank account as a Snappi customer, within five (5) days of completing the participation form or within such other period as may be communicated from time to time, and make 2 transactions with their Snappi Mastercard debit card (with a minimum value of €5 each) within five (5) days of completing the relevant form. Otherwise, they will not qualify as an Eligible Participant for the Gift.
Snappi reserves the right to modify the activation mechanism and the process for awarding the Gift, informing Holders in good time by amending these Terms or by a message (email, SMS, Viber) sent either by Snappi itself or by Skroutz.
Each Holder may receive the Gift only once. The Gift is personal, non-transferable and addressed individually to the user. Sharing the Gift and/or its use by a third party is prohibited. Skroutz bears no liability for any unauthorised use of the coupon by third parties.
Should an Eligible Participant require further clarification, they should contact:
Skroutz, for matters, requests and any complaints relating to the receipt and use of the Gift, by telephone at +30 215 215 4200 or through the relevant customer service page at https://www.skroutz.gr/contact-us;
Snappi, exclusively for matters relating to their registration via the Promotion participation form and/or their registration in the Snappi app (Digital Onboarding), at the following contact details:
By email: customer@snappibank.com
By telephone: 210 483 8000.
In the event of loss of the Gift in any manner whatsoever, Snappi and Skroutz bear no liability for its replacement, cancellation, reissue or any other remedy of the loss, and no claim may be raised against them on that ground.
It is clarified that, in parallel with this Promotion, other promotional campaigns are being run by Snappi in cooperation with third-party partners (Vodafone, AB, SKY express, Shell, PUBLIC, etc.) (“parallel promotional campaigns”). If a user registers simultaneously in a parallel promotional campaign and in this Promotion on the same calendar day, they will be entitled exclusively to the gift of the parallel promotional campaign and will not receive the Gift of this Promotion. If a Holder registers in the two above campaigns on different dates, they will be entitled exclusively to the gift corresponding to the promotional campaign in which they registered first in time, and the later gift will not be awarded. In any event, the Holder will not be entitled to the gifts of more than one promotional campaign.
C. DURATION
Holders participating in the Promotion must complete Snappi’s dedicated participation form, which will be available at https://www.snappibank.com/el/skroutz, complete their registration (including the Digital Onboarding process) and make at least 2 transactions with their Snappi Mastercard debit card (with a minimum value of €5 each) within five (5) days of submitting the participation form. The form may be submitted during the period from 13.11.2026 (14:00 Greek time) to 31.12.2026 (23:59 Greek time) (the “Promotion Period”). Snappi reserves the right, but is under no obligation, to change the Promotion Period, subject to prior due notice to Holders by means of an announcement on its own channels/media and/or those of Skroutz.
Eligible Participants may redeem the Gift on a subsequent purchase of a minimum value of €20, exclusively on the online store https://www.skroutz.gr/ or in the Skroutz App, until 31/03/2027. The expiry date of the Gift is determined exclusively by Skroutz. Any Gift that has been awarded to a Holder and has not been redeemed by the end of its validity period will be deactivated and may not be used, unless otherwise determined by Skroutz.
Downloading the app and/or registration of the Holder as a Snappi customer (even if not all the steps that Snappi may require as part of its identification/know-your-customer process have been completed) before or after the Promotion Period will not make the Holder an Eligible Participant, and the Gift may not be awarded to them.
D. RESTRICTIONS
It is clarified that the registration option offered through the Promotion does not automatically make Holders Snappi customers. Holders accept that, if they do not meet the General Terms and Conditions of Transactions for their registration as new Snappi customers in accordance with the applicable regulatory framework and Snappi’s terms displayed in the Snappi app, they will not be able to complete their registration in the digital app, or they may be required to contact Snappi to submit additional documents. Snappi reserves the right to reject registration applications during Digital Onboarding where the General Terms and Conditions of Transactions it has set for registering a new customer are not met, and also to reject any participation at any stage – even at the stage of awarding the Gift – if the Holder does not meet the Promotion Terms in their entirety, all of which are deemed essential. Holders must complete any procedure required by Snappi in the context of verifying their details and its know-your-customer process, even after completion of Digital Onboarding. Otherwise, Snappi reserves the right not to award, or to cancel, the Gift. Likewise, Snappi reserves the right, at its free and unfettered discretion, to accept or reject any Holder’s application to register as a customer for any reason (e.g. where the Holder does not successfully complete the identification and registration process in accordance with Snappi’s procedure, e.g. verification of details), or where illegal or contractually non-compliant use of the Gift or of data is detected or suspected.
In the event of force majeure, security reasons or other circumstances beyond Snappi’s control, Snappi may and is entitled NOT to offer the Gift, in which case it shall be released from all liability and shall not be obliged to offer alternative gifts of any form or value.
Snappi bears no liability whatsoever with regard to the validity, duration, expiry date, redemption and, in general, the use of the Gifts, which are governed exclusively by Skroutz’s terms and are subject to the restrictions set by Skroutz. Likewise, Skroutz bears no liability whatsoever with regard to the registration process in the Snappi app and the creation of a new user account, nor is it involved in any way in the process of assessing the validity of entries and the fulfilment of the conditions for participation in this Promotion.
E. PERSONAL DATA PROCESSING TERMS
This section contains information on the collection of your personal data and its processing for the purposes of running the Promotion. Please also refer to Snappi’s Privacy Policy, which is posted on our website and applies supplementarily to these terms.
The recipients of your data will be only Snappi’s authorised partners who assist in implementing the Promotion (e.g. cloud hosting provider, marketing provider, social media manager, etc.). Your personal data will be processed exclusively for the purpose of carrying out and implementing the Promotion and guiding you in obtaining the Gift. The personal data of participants will not be transferred outside the European Economic Area. Snappi takes all appropriate technical and organisational measures, as defined in the applicable legislation, to ensure an appropriate level of protection for participants’ personal data.
Snappi processes the data you have provided when submitting the dedicated Promotion participation form for the purposes of (1) guiding you in your participation in the Promotion and in downloading and registering in the Snappi app, and (2) providing information and communicating with you in the context of the Promotion (legal basis for processing: performance of a contract).
Snappi processes the data submitted directly by Holders through the dedicated website created for the purposes of the Promotion exclusively for the above purposes and does not share it.
Participants’ personal data will be retained as follows: (a) if participants gain access to the Snappi app and successfully complete their registration as Snappi customers, their data will be retained in accordance with the Personal Data Security and Protection Policy (Privacy Policy) that they will have accepted on completing Digital Onboarding; (b) if Digital Onboarding is not completed for any reason before the end of the Promotion Period, Snappi will retain the Holders’ data provided through the submission of the Promotion participation form in order to provide the necessary information regarding the steps required for their registration as Snappi customers, and at the latest until 31/12/2027.
In the context of implementing this Promotion, the Data Controller of the personal data you submit through the dedicated participation form, as well as of the data you submit to open a new bank account, is Snappi, while the Data Controller of your personal data relating to the use and redemption of the Gift is Skroutz.
Each Holder has the right of access, information, rectification, erasure, restriction of processing, data portability and objection to the further processing of their personal data, as provided for in the General Data Protection Regulation (Regulation (EU) 2016/679 and Law 4624/2019), as well as the right to lodge a complaint with the competent supervisory authority (Hellenic Data Protection Authority: 1-3 Kifisias Ave., 115 23 Athens, tel.: +30 210 6475600, e-mail: contact@dpa.gr). To exercise their rights, each participant may contact Snappi at dpo@snappibank.com and Skroutz at dpo@skroutz.gr.
If you expressly consent to it, Snappi will send you news and updates on the basis of your consent. You may freely withdraw your consent to processing for any of these purposes at any time. If you choose to receive news and updates from Snappi, we will retain the data you have provided through the Promotion participation form for the purpose of sending you Snappi news and updates until you withdraw your consent. To withdraw your consent, you may contact Snappi by email at dpo@snappibank.com.
F. OTHER TERMS
Snappi reserves the right to unilaterally amend these terms, to shorten or extend the duration of the Promotion or to revoke it by prior announcement through any appropriate means, to replace the Gift with other gifts at its discretion and, in general, to amend any term of the Promotion by announcement on the website https://www.snappibank.com/. Where deemed more appropriate, Holders will also be informed by Skroutz via email, SMS or Viber message, or through channels chosen by Skroutz. Snappi and Skroutz are released from any liability regarding the postponement, cancellation or amendment of the Promotion, which shall apply as set out above, and, in any event, Snappi reserves its position as to whether or not to award the Gift to Eligible Participants whose registration is completed before the postponement or cancellation of the Promotion or before any amendment of these Promotion Terms for whatever reason.
If any person wishes to withdraw from the Promotion, they may send a message to customer@snappibank.com with the subject “Request for Withdrawal from the Snappi x Skroutz Promotion”. In that case, their participation will be cancelled and their personal data will be deleted.
Snappi bears no liability in the event of incorrect entries or incomplete details on the part of participants, or where any participant does not meet the conditions to join the Snappi app in order to become a Snappi customer in accordance with the Digital Onboarding terms and conditions.
Snappi shall not be liable in any way for disruptions to the network, hardware and software of the participant and/or for any malfunction of the app of any nature which may lead to limited, delayed or lost registration of the participation or to any other problem or damage.
Snappi reserves the right at any time to exclude any participant who has submitted false or inaccurate entries or personal information.
Should any term be held invalid, such partial invalidity shall not render the Terms as a whole invalid.
The Promotion Terms, as in force from time to time, are governed by Greek law. For any dispute that may arise regarding the interpretation or application of the above terms, the Courts of Athens (Central Seat) shall have concurrent jurisdiction with the other courts competent by law in each case.
