TERMS & CONDITIONS OF THE ACTIVITY

“Snappi BANK S.A.” (7A Krystallli Street, Ioannina, Tax Identification Number: 801858330, hereinafter: “Snappi”), within the framework of the promotion of its products and services, organizes, in cooperation with the company “ONLINE DELIVERY MONOPROSOPI ANONYMI ETAIREIA PROOTHISIS DIADIKTYAKON YPIRESION” under the distinctive title “efood”, having its registered office in Heraklion, Attica, 409 Herakliou Avenue, Tax Identification Number 800527008 (hereinafter “efood”), the promotional campaign described below (the “Campaign”), which is addressed to new users of a Snappi bank account (as referred to below) and interested users of the efood platform (hereinafter “Participants”), in accordance with the following terms. Before participating in the Campaign, please read carefully these Terms of Participation (the “Campaign Terms”), which are also posted on the website https://www.snappibank.com/el/efood. If you do not accept the Campaign Terms, you should not participate in the Campaign.
A. RIGHT AND CONDITIONS OF PARTICIPATION
1. Persons who cumulatively meet the following criteria and complete the steps below (the “Eligible Persons”) are entitled to participate in the Campaign:
1.1. are natural persons and have reached the age of 18;
1.2. are tax residents of Greece and have full legal capacity;
1.3. complete their details (full name, mobile phone, email) in the special Snappi participation form available at https://www.snappibank.com/el/efood/;
1.4. download the Snappi application;
1.5. successfully complete registration in the Snappi application (i.e. successfully complete the Digital Onboarding process, which includes verification of the details of prospective Participants and fulfillment by them of all the requirements set out in the Snappi Terms and Conditions of Transactions) within five (5) days (see also clause C.1) or within the respective periods communicated from time to time.
1.6. during the Duration of the Campaign, carry out at least three (3) transactions, electronically or by POS, each of a minimum value of five euros (€5), at any business, using their Snappi Mastercard debit card, either physical or digital, as the payment method.
1.7. have not already completed the participation form in a parallel promotional campaign of Snappi (e.g. “Vodafone CU”, “AB PLUS”, “Public”, “Goodys”, “Everest”, “Welcome Offer”, OASA, “Free Now”, “Skyexpress”, etc.) or have not already participated in the Campaign. In the event that the Participant has completed the participation form in a parallel promotional campaign, they shall be entitled only to the gift of the campaign in which they participated first.
2. It is clarified that persons who do not meet the above criteria or meet any of the following alternative criteria are not entitled to participate in the Campaign and do not constitute Eligible Persons:
2.1. are already customers of Snappi, i.e. have obtained, up to the date of their registration, any product or service of Snappi (with the exception of Youth Pass) (i.e. have completed their registration / Digital Onboarding);
2.2. have started the Digital Onboarding process without completing any step thereof as defined in the Snappi Terms and Conditions of Transactions (e.g. have not provided any supporting document). In the event that a person has obtained the Youthpass through Snappi, they must complete the full Digital Onboarding process, duly verifying their details, as described above and in accordance with the Snappi Terms and Conditions of Transactions, in order to become an Eligible Person.
2.3. are unable to complete their registration because they do not meet the Snappi Terms and Conditions of Transactions;
2.4. do not complete their registration with Snappi within the Duration of the Campaign (see clause C.1);
2.5. have not completed the Snappi participation form before completing the Digital Onboarding and/or carrying out their purchases;
2.6. carry out fewer transactions than those indicated in clause 1.6 above, or of a lower value than the above-prescribed value during the Duration of the Campaign;
2.7. carry out transactions with a Snappi debit card during a period before or after the Duration of the Campaign;
2.8. carry out transactions of a different type other than those referred to above under 1.6 (e.g. top up, transfer to a third party);
2.9. have already participated in the Campaign;
2.10. have entered their details in another participation form of a parallel promotional campaign before completing the present participation form and completing the steps in accordance with these terms (e.g. “Vodafone CU”, “AB PLUS”, “Public”, “Goodys”, “Everest”, “Welcome Offer”, OASA, “Free Now”, “Skyexpress”, etc.). In this case, the Participant may be entitled to the gift of the parallel promotional campaign in which they entered their details, provided that the terms of that campaign are fulfilled.
3. The Participant must declare in the participation form the same email address as the one they will use to open their bank account with Snappi; otherwise, it will not be possible to identify them for the awarding of the Gift.
4. Participation in the Campaign presupposes and entails the unconditional acceptance of all these terms, even if they are amended in the future, as referred to below, of the Privacy Policy and the Terms of Use of the website https://www.snappibank.com, as well as the terms of use of efood vouchers.
5. Each person is entitled to receive the Gift only once.
6. Any participation that does not comply with these terms shall be deemed invalid.
B. DESCRIPTION OF THE CAMPAIGN & GIFT
1. The Eligible Person (i.e. each Participant who meets the criteria of clause A above) shall receive, upon expiry of the Campaign, one (1) package of efood vouchers consisting of five (5) discount codes worth seven euros (€7) each, with a total value of thirty-five euros (€35) (the “Gift”), always in accordance with the applicable General Terms of Use of efood Vouchers and the restrictions and exclusions referred to therein, which shall be sent to the email address declared by the Eligible Person upon registration in the participation form.
The Gift may be redeemed exclusively by the Eligible Person through the website www.e-food.gr or the efood application, exclusively for online orders using electronic means of payment (e.g. credit/debit card, PayPal, ApplePay, etc.) at stores in the “food/coffee” category, using the voucher code indicated on the voucher.
Supermarket chain stores (e.g. AB Vassilopoulos, Sklavenitis, etc.) are expressly excluded.
2. In order to obtain the Gift, the Participant must access the specially designed Snappi website (landing page) and complete the participation form with their personal details (full name, telephone number, email) in order to receive further instructions to download the Snappi application from the App Store or Google Play (depending on the type of their device) and complete their registration. In order to redeem the Gift, the Participant must be a registered user of the efood platform.
3. Before proceeding with the registration actions, the Participant must accept these Campaign Terms. Non-acceptance of the Terms shall not allow the Participant to proceed with registration and consequently participate in the Campaign.
4. The Participant must complete their registration, i.e. open their bank account as a Snappi customer and carry out the transactions, within five (5) days from completion of the participation form or within the respective period communicated from time to time; otherwise, they shall not constitute an Eligible Person for the Gift.
5. Snappi reserves the right to modify the Gift activation mechanism and the procedure for awarding the Gift, by timely informing Participants through amendment of these Terms or through a message (email, SMS, Viber) which shall be sent either by Snappi itself or by efood.
6. Each Participant may receive the Gift only once, which is personal, non-transferable and addressed individually to the recipient of the voucher. Sharing or use of the Gift by a third party is prohibited. efood bears no responsibility for unauthorized use of the voucher by third parties. In the event that the voucher holder places an order of a lower value than the value of the voucher, the remaining amount of the nominal value of the voucher shall be forfeited.
7. For further clarifications, please contact:
7.1. efood, regarding issues, requests and any complaints related to the use and redemption of the Gift through the dedicated communication channel (online chat) with the efood customer service department.
7.2. Snappi, exclusively for issues related to registration in the participation form for the Campaign and/or registration in the Snappi application (Digital Onboarding), at the following contact details:
By email at: customer@snappibank.com
By telephone: 210 483 8000.
8. In the event of any loss of the Gift (e.g. loss of the voucher/email in which the voucher is included) by its Eligible Persons, Snappi and efood shall bear no responsibility for replacement, cancellation, re-issuance or other remedy of the loss and no claim may be brought against them for this reason. The voucher has no monetary value and cannot be exchanged or returned.
9. It is clarified that, in parallel with this Promotional Campaign, other promotional campaigns of Snappi take place in cooperation with third-party partners (indicatively Vodafone, AB, Goodys, Everest, Public, Freenow, Sky Express, OASA, Welcome offers, Skyexpress) (“parallel promotional campaigns”). In the event that a person attempts to register simultaneously in a parallel promotional campaign and in this Promotional Campaign, on the same calendar day or at a later time, their participation in this Campaign shall not be technically possible – i.e. they shall be entitled to receive exclusively the Gift of the parallel promotional campaign and shall not receive the Gift of this Promotional Campaign. In the event that, despite the above technical restrictions, it becomes possible for a Participant to register in two of the above campaigns at different times/dates, they shall be entitled exclusively to the gift corresponding to the promotional campaign in which they declared participation earlier chronologically, while the later gift shall not be awarded. In any event, the Participant shall not be entitled to the gift of more than one promotional campaign.
C. DURATION
1. Participants taking part in the Campaign must complete the special Snappi participation form, which will be available at https://www.snappibank.com/el/efood, and complete their registration (including the Digital Onboarding process) within five (5) days from submission of the participation form, which is possible during the period from 10.09.2023 (00:01 Greece time) to 31.10.2026 (23:59 Greece time) (the “Duration of the Campaign”). Snappi reserves the right, but is not obliged, to modify the Duration of the Campaign upon prior appropriate notification of Participants through an announcement on its and/or efood’s channels/media.
2. Eligible Persons may redeem the Gift until 31.12.2026, and always in accordance with the applicable General Terms of Use of efood Vouchers and the restrictions and exclusions referred to therein (see here: https://www.e-food.gr/page/tos). The expiry date of the Gift and the manner of redemption (e.g. the products to which it applies) shall be determined exclusively by efood. A Gift that has been awarded to an Eligible Person and has not been redeemed by the expiry of its respective Duration shall be deactivated and may not be used, unless otherwise determined by efood. This offer is valid for a limited period and until a specific number of vouchers have been exhausted.
3. Download of the application and/or registration of the Participant as a Snappi customer (even if the entirety of the actions that Snappi may require as part of the identification/know your customer process has not been completed) at a time before or after the Duration of the Campaign shall not make the Participant an Eligible Person and the Gift cannot be awarded to them.
D. RESTRICTIONS
1. It is clarified that the registration option provided through the Campaign does not automatically make Participants customers of Snappi. Participants accept that, if they do not meet the General Terms and Conditions of Transactions for registration as a new customer of Snappi in accordance with the applicable regulatory framework and the terms of Snappi displayed in the Snappi application, they will not be able to complete their registration in the digital application or may be required to contact Snappi to provide any additional documents. Snappi reserves the right to reject registration applications during Digital Onboarding, if the General Terms and Conditions of Transactions it has established for the registration of a new customer are not met, as well as to reject any participation at any stage – even at the stage of awarding the Gift, if the Participant does not meet all the Campaign Terms, all of which are deemed material. Participants must complete every procedure required by Snappi in the context of verifying their details and the know your customer process, even after completion of Digital Onboarding. Otherwise, Snappi reserves the right not to award or to cancel the Gift. Likewise, Snappi reserves the right, at its sole and unrestricted discretion, to accept or reject any Participant’s application for registration as a customer for any reason (e.g. if they do not successfully complete the identification and registration process in accordance with Snappi’s procedure, e.g. verification of details), if illegal or non-contractual use of the Gift or details is identified or suspected.
2. In the event of unavailability of the Gift, Snappi shall be entitled to offer alternative gifts which Snappi itself shall select. In the event of force majeure, security reasons or other circumstances beyond Snappi’s control, Snappi may and shall be entitled NOT to offer the Gift, in which case it shall be released from any liability and shall not be obliged to offer alternative gifts of any kind or value.
3. The Gift shall be sent by email by Snappi to the email address declared in the participation form and when opening the bank account with Snappi. The Participant must declare in the participation form the same email address as the one they will use to open their bank account with Snappi; otherwise, it will not be possible to identify them for the awarding of the Gift. Snappi shall not be liable in the event that the Eligible Person has provided incorrect contact details to Snappi, which shall be used for the awarding of the Gift. efood shall unilaterally determine the manner of redemption of the Gift by Eligible Persons (e.g. channels and stores for which the Gift may be redeemed).
4. Snappi bears absolutely no responsibility regarding the validity, duration, expiry date, redemption and generally the use of the Gifts, which are governed exclusively by the General Terms of Use of efood Vouchers and are subject to the restrictions imposed by efood. Likewise, efood bears absolutely no responsibility regarding the registration process in the Snappi application and the creation of a new user account, nor is it involved in any way in the process of assessing the validity of participations and fulfillment of the participation requirements of this Campaign. efood may, at its sole discretion, discontinue this offer in its entirety and at any time without prior notice/information to users. In such case, vouchers that have not been redeemed may be redeemed until their expiry date.
E. TERMS FOR THE PROCESSING OF PERSONAL DATA
1. This section contains information regarding the collection of your personal data and its processing for the purposes of conducting the Campaign. Please also refer to Snappi’s Privacy Policy, which is posted on our website and applies supplementarily to these terms.
2. The recipients of your data shall only be Snappi’s authorized partners, who assist in the implementation of the Campaign (e.g. cloud hosting provider, marketing provider, social media manager, etc.). The processing of your personal data shall be carried out exclusively for the purpose of executing and implementing the Campaign and guiding you in obtaining the Gift. The personal data of the participating persons shall not be transferred outside the European Economic Area. Snappi takes all appropriate technical and organizational measures, as defined in applicable legislation, in order to ensure an appropriate level of protection for the personal data of participants.
3. Snappi processes the data you have provided when submitting the participation form for the Campaign as well as the transactions carried out by Participants/customers, for the purposes of: 1. guiding you in your participation in the Campaign and obtaining and registering in the Snappi application, 2. verifying the eligibility of your transactions for fulfillment of the participation requirements of the Campaign and awarding the Gift, and 3. informing and communicating within the framework of the Campaign (Legal basis for processing: performance of contract).
4. Snappi processes the data directly submitted by Participants through the special website (participation form) configured for the purposes of the Campaign exclusively for the above purposes and does not share them with third parties.
5. The personal data of Participants shall be retained as follows: (a) in the event that Participants gain access to the Snappi application and successfully complete their registration as Snappi customers, their data shall be retained on the basis of the Privacy Policy which they will have accepted upon completion of Digital Onboarding, (b) in the event that completion of Digital Onboarding for any reason does not take place before the expiry of the Duration of the Campaign, Snappi shall retain the data of Participants provided through submission of the participation form in the Campaign, in order to provide the required updates regarding the actions necessary for their registration as Snappi customers, and no later than 31/12/2027. Participants’ purchase data shall be retained in accordance with the above Policy.
6. Within the framework of implementation of this Campaign, the Data Controller of the personal data you submit through the special participation form as well as the data you submit for the creation of a new bank account is Snappi, while the Data Controller of your personal data relating to the use of the Gift is efood. For more information regarding the processing of your personal data by efood, you may refer to the General Terms of Use of efood Vouchers, as well as efood’s Privacy Policy.
7. Each Participant has the right of access, information, rectification, objection to further processing of their personal data, as provided for in the General Data Protection Regulation (EU Regulation 2016/679 and Law 4624/2019), as well as the right to lodge a complaint with the competent supervisory authority (Hellenic Data Protection Authority: www.dpa.gr). To exercise their rights, each Participant may contact Snappi at the contact details dpo@snappibank.com and efood through the dedicated communication channel (online chat) of the efood platform.
8. Provided that you expressly consent to this, Snappi will send you news and updates based on your consent. At any time, you may freely withdraw your consent regarding processing for any of these purposes. If you choose to receive Snappi news and updates, we will retain the data you have provided through the participation form in the Campaign for the purpose of sending Snappi news and updates, until withdrawal of your consent. To withdraw your consent, you may contact Snappi by email at dpo@snappibank.com.
F. OTHER TERMS
1. Snappi reserves the right to unilaterally amend these terms, shorten or extend the Duration of the Campaign or withdraw it with prior announcement through any appropriate means, replace the Gift with others at its discretion and generally amend any term of the Campaign by announcement through the website https://www.snappibank.com/. Where deemed more appropriate, Participants will also be informed by efood, through an email, SMS or Viber message, or through channels of efood’s choice. Snappi and efood shall be released from any liability regarding the postponement or cancellation or amendment of the Campaign and, in any event, Snappi reserves its position regarding whether or not to award the Gift to Eligible Persons, in the event that their registration is completed before the postponement or cancellation of the Campaign or before, for any reason, amendment of these Campaign Terms.
2. In the event that a person wishes to withdraw their participation in the Campaign, they may send a message to customer@snappibank.com with the subject “Request for Withdrawal from the Snappi x efood Campaign”. In this case, their participation shall be cancelled and their personal data shall be deleted.
3. Snappi bears no liability in the event of an incorrect entry or incomplete details on the part of Participants or in the event that any of the Participants does not meet the requirements for joining the Snappi application in order to become a Snappi customer in accordance with the Digital Onboarding terms and conditions.
4. Snappi shall in no way be liable for (i) disruptions to the network, hardware and software of the Participant and/or malfunction of the application of any nature that may lead to limited, delayed or lost registration of participation or to any other problem or damage.
5. Snappi reserves the right at any time to exclude any Participant who has submitted false or inaccurate entries or personal information.
6. In the event that any term is deemed invalid, such partial invalidity shall not result in the invalidity of the Terms as a whole.
7. The Campaign Terms, as in force from time to time, are governed by Greek Law. For any dispute that may arise regarding the interpretation or application of the above terms, the Courts of Athens (Central Seat) shall have concurrent jurisdiction with the other courts competent in each case according to law.